Privacy Policy

Effective date: November 8, 2026

One & Done Events, LLC (“One & Done,” “we,” “us”) is an event entertainment company based in Warrenton, Virginia. This policy explains what information we collect through oneanddone.events, app.oneanddone.events, our emails and our text messages, and how we use it.

The short version: we collect only what we need to plan and deliver your event. We never sell your information, and we never share your mobile number or text-message consent with anyone for their marketing.

What we collect and why

• Contact details (names, email, phone, how you heard about us): to reply to your inquiry, send your proposal and plan your event.

• Event details (date, venue, services, guest details, timeline, music choices, vendor contacts): to deliver the services you book.

• Payment details (billing name and payment status): to process deposits and payments. Card and bank numbers are handled by our payment processor, Stripe; we never see or store them.

• Agreements (your e-signature, and the date, time and IP address it was signed from): to keep a valid record of your agreement.

• Messages (emails, texts and portal messages with our team): to answer your questions and keep your planning in one place.

• Activity on our pages (when you open a proposal or agreement, and links you tap in our emails): to follow up at the right time.

• Photos (photos from your event, including photo booth pictures): to deliver them to you and, unless you opt out, to show our work.

We use this information only to run One & Done: answering inquiries, planning and delivering events, taking payments, keeping records, and improving our service.

Text messages (SMS)

• How you opt in: by checking “OK to text me about my event” on our inquiry form, or by turning on texts in your client portal. The box is unchecked by default, and texting is never required to inquire or book.

• What we send: messages about your event only, such as replies to your inquiry, your proposal, payment reminders, planning reminders and day-of updates. No marketing blasts.

• How often: message frequency varies with your event. Message and data rates may apply.

• Opt out anytime: reply STOP to stop all texts. Reply START to sign up again.

• Help: reply HELP, or email hello@oneanddone.events.

• Your number stays private: we do not share or sell your mobile number or text-message consent with any third party or affiliate for marketing or promotional purposes. Mobile information is shared only with the service providers that deliver our messages (such as Twilio).

• Carriers are not liable for delayed or undelivered messages.

Who we share it with

We share information only as needed to deliver your event:

• Our team: the DJ, officiant, coordinator or attendant assigned to your event sees the planning details they need. They are bound to keep it confidential.

• Service providers that run our systems for us: Stripe (payments), Microsoft 365 (email and calendar), Twilio (text messages), Supabase and Vercel (secure hosting of our client portal), and Calendly (call scheduling). They may use your information only to provide their service to us.

• Your event vendors: when you add them to your planning (for example your venue or coordinator), we share the timeline and details needed to work together.

• When required by law, or to protect our rights, our team or others’ safety.

We do not sell or rent personal information.

Photos

We may share photos and video of the setup and dance floor on our website and social media, crediting your photographer when we know them. Tell us in writing if you’d prefer we don’t post your event, and we won’t.

Tracking on our pages

Our client portal records when a proposal or agreement is opened and which links in our emails are tapped, so we know when to follow up. Our website may use basic analytics cookies to understand visits. We do not use advertising trackers in the client portal.

How long we keep it, and how we protect it

We keep event records, agreements and payment records for at least 7 years for tax and legal purposes, and inquiry details for leads who don’t book for up to 3 years. Information is stored with encrypted connections and access limited to our team. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

• See or correct your information: most of it is in your client portal; email us for anything else.

• Delete your information: email us and we’ll delete it, except records we must keep for taxes, legal reasons or a signed agreement.

• Stop texts: reply STOP. Stop emails: use the link in any non-event email, or email us. Messages about a booked event (like payment and planning reminders) continue while your event is active.

Children

Our services and website are not directed to children under 13, and we don’t knowingly collect their information.

Changes

If we update this policy, we’ll change the effective date above and, for significant changes, let active clients know by email.

Contact us

One & Done Events, LLC
Warrenton, Virginia
hello@oneanddone.events